Water Utilities & Billing information
Water Utilities provide the Municipality with potable water and sanitary sewer services. These services are regulated by Nova Scotia Environment and must meet Drinking Water and Wastewater Treatment quality standards. Water rates are approved by the Nova Scotia Utility and Review Board (NSUARB) through the following Board Order - pdf West Hants Regional Water Utility(360 KB) . View the pdf current rates for our water utilities(116 KB) . pdf Sewer rates(85 KB) are approved by Council.
Billing schedule
Water Utility bills are sent out to customers every three months (quarterly); in January, April, July and October. These invoices include base rate and consumption charges for both water and sewer. The base rates are based on a 90-day cycle. The consumption charges are based on the readings received from your water meter.
Water Utility bills are due 30 days after the billing date. After 30 days, shut-off notices are sent to those accounts which remain unpaid, and interest will start accruing. If a utility bill is still not paid after 40 days from the billing date, a suspension of service (water shutoff) and a $50 charge may apply. How can you pay?
New accounts
If you are a new resident of West Hants or are moving to a new location within the region, please ensure that you complete a new West Hants Water Service Contract. There is a $100 deposit required when signing up for a new water account, which remains on your account along with a one-time $50 administration fee on your first billing.
Moving or Cancelling Services
If you are moving or need your water services temporarily disconnected, please submit a Request to Cancel Water Service five (5) days in advance to allow for time to arrange the appointment, which includes a physical inspection of the meter and associated plumbing.
Understanding your bill
This sample water utility invoice may help with understanding your bill and answering some of your questions.
Landlord Read Request
To submit a landlord read request, submit the required information in our Landlord Read Request Form.
Is your water bill higher than you expected?
You could have a leak in your home. Check out this page for information on how to detect a leak in your home: Check for Leaks.
Additional questions
Should you have any questions about your billing or if you have not received a utility bill please contact our Water Utility Clerk at 902-798-8391 ext.107 or email
