Why was my household waste not collected?

To find out why your waste may have been missed or rejected, click one of the following waste streams:

Green Cart
Recycling
Garbage
Bulky Item
Special Collection: Metal

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Common Reasons for Green Cart rejection:

NOTE: There are two separate trucks for organics and recycling. If you believe your waste has been missed or rejected, there's a chance that the truck has not come yet.  

Not set out on time / Wrong collection day

Our collection workers begin their routes at 7am. Have your waste at the curb by this time to avoid missing your collection. To double-check which day your waste is collected, click here.

Over the collection limit

1 full green cart can be collected per residence. Any compostable waste outside the green cart will not be collected. 

Non-compostable material in cart

NO PLASTIC is permitted in the green cart, even plastic compost bags labelled "biodegradable". No glass, metal, hazardous waste or construction debris. If you're unsure of an item/material, click here: Waste App: What Goes Where?

Crammed contents

A tightly packed bin can prevent all the contents from emptying into the truck. Avoid packing down materials and make use of things like dried leaves or crumpled paper to layer materials that are easily compacted.

Extremely heavy contents

Our collection workers may be unable to lift your cart if it's too heavy. This could also cause your cart to break when being emptied, or affect the hydraulic lift on the collection truck. 

Frozen contents

In the winter months, frozen contents may prevent the bin from emptying. Click here to learn how to prevent this issue in the future.

Hazard to Collection Worker

Examples include wasp nests or rats in your green cart. Residents are responsible for the safe removal by the collector, which may mean providing sufficient and adequate storage for any accumulating waste on the property so domestic and wild animals do not become an issue. 

Location

Your green cart must be placed within 3 metres of the travelled portion of the public road, without interfering with pedestrian or vehicular traffic and snow removal operations. 

During the winter months, be sure to locate your bin where snow banks won't obstruct the view for collection workers. 

Winter Collections 1Winter Collections

 

 

 

 

 

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Common Reasons for Recycling Rejection:

NOTE: There are two separate trucks for organics and recycling. If you believe your waste has been missed or rejected, there's a chance that the truck has not come yet.  

Not set out on time / Wrong collection day

Our collection workers begin their routes at 7am. Have your waste at the curb by this time to avoid missing your collection. To double-check which day your waste is collected, click here.

NOTE: There are two separate trucks for organics and recycling. If you believe your waste has been missed or rejected, there's a chance that the truck has not come yet. 

Over the collection limit

A total of 10 recycling bags or bundles of cardboard can be collected per residence. 

Non-recyclable materials found

If you're unsure that an item is accepted for recycling, click here: Waste App: What Goes Where?

Paper not separated from other recyclables

In West Hants, it is required that paper recycling products are kept separate from other recyclable material. This prevents valuable paper products from contamination, often caused by dirty food containers. 

Improperly bundled cardboard

When bundling things like corrugated cardboard, pieces must be flattened out and securely tied with twine, rope or tape in convenient bundles not to exceed 22 kilograms in weight. 

Torn bag

You are responsible for the removal of any non-collectible waste that has been scattered due to torn bags, no later than midnight on the collection day. To prevent tearing or spilling, bags should be 66 cm x 91 cm or less in dimension that should weigh no more than 22 kg when filled, and have a minimum thickness of 0.375 mm. Do not overfill bag. 

Risk of bag tearing - Frozen/Too Heavy

If your bag is frozen to the ground or too heavy it may not be collected due to the likelihood of the bag tearing apart and scattering litter on the ground. 

Hazard to Collection Worker

Examples include pest interference (wasp nests, rats, etc.) or sharp items preventing the collector from safely gathering waste. Residents are responsible for the safe removal by the collector, which may mean providing adequate storage for any accumulating waste on the property so domestic and wild animals do not become an issue. You are also responsible for containing and labeling hazardous items such as broken glass. 

Location

Your recyclables must be placed within 3 metres of the travelled portion of the public road, without interfering with pedestrian or vehicular traffic and snow removal operations. 

During the winter months, be sure to locate your bin where snow banks won't obstruct the view for collection workers.  

Winter Collections 1Winter Collections

 

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Common Reasons for Garbage Rejection:

Not set out on time / Wrong collection day

Our collection workers begin their routes at 7am. Have your waste at the curb by this time to avoid missing your collection. To double-check which day your waste is collected, click here.

Over the collection limit

Every collection, each residence has a limit of 6 garbage bags, or 5 garbage bags and 1 bulky item. A bulky item is a large non-metal item such as a sofa, mattress, roll of carpet, bundle of lumber, etc. (Item cannot exceed 70 kg (155 lbs) in weight, 1.22 m (4 ft) in width, and 1.83 m (6 ft) in length).

Use of black bags

Garbage must be placed for collection in a securely tied, clear plastic garbage bag. See below for details on allowable "privacy bags."

More than 1 "privacy bag" in each garbage bag

For things like bathroom waste, one small solid coloured bag (e.g. a standard grocery bag; no larger than 55.88 cm x 60.96 cm when empty) may be placed in each clear bag. 

Torn bag

You are responsible for the removal of any non-collectible waste that has been scattered due to torn bags, no later than midnight on the collection day. To prevent tearing or spilling, bags should be 66 cm x 91 cm or less in dimension that should weigh no more than 22 kg when filled, and have a minimum thickness of 0.375 mm. Do not overfill bag. 

Risk of bag tearing - Frozen/Too Heavy

If your bag is frozen to the ground or too heavy it may not be collected due to the likelihood of the bag tearing apart and scattering litter on the ground. 

Improperly Sorted/ Contains banned items

Your garbage will not be collected if it contains items that aren't permitted for garbage collection. This includes: hazardous or highly combustible waste, hospital and pharmaceutical waste, asbestos, septic waste, hot ashes, carcasses or parts of animals that died of a communicable or reportable disease, industrial waste (including non-residential farm, forestry or fishing waste), tires designed for on-road use (24.5 inches or less in size), electronic waste, and liquids. If you're unsure of an item/material, click here: Waste App: What Goes Where?

Hazard to collection worker  

Examples include pest interference (wasp nests, rats, etc.) or sharp items preventing the collector from safely gathering waste. Residents are responsible for the safe removal by the collector, which may mean providing adequate storage for any accumulating waste on the property so domestic and wild animals do not become an issue, and containing things like broken glass. 

Location

Your garbage must be placed within 3 metres of the travelled portion of the public road, without interfering with pedestrian or vehicular traffic and snow removal operations. 

During the winter months, be sure to locate your bin where snow banks won't obstruct the view for collection workers. 

Winter Collections 1Winter Collections

 

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Common Reasons for Bulky Item Rejection:

A “bulky item” means a non-metal item or bundle of residential waste too large to fit in a garbage bag. 

More than 1 bulky item

Bulky items are limited to 1 per garbage collection. This replaces 1 garbage bag.

Item exceeds weight and size limit

Any one item cannot weigh more than 70 kg (154 lbs), and cannot measure greater than 1.22 metres in width and 1.83 metres in length.

Items not bundled

Please ensure you bundle items that may be difficult for the workers to collect, such as lumber, vinyl siding, carpet, drywall, etc.

Belongs in Metal Collection

If an item is 70% metal or more, it must be disposed of during our metal collection week in the spring. 

Location

Solid waste must be placed within 3 metres of the travelled portion of the public road, without interfering with pedestrian or vehicular traffic and snow removal operations. 

During the winter months, be sure to locate your bin where snow banks won't obstruct the view for collection workers. 

Winter Collections 1Winter Collections

 

 

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Common Reasons for Metal Rejection:

Not metal collection week

There is 1 metal collection per year in the late spring/early summer. Once a date is confirmed it will be added to your collection calendar here.

Item exceeds weight and size limit

Any one item cannot weigh more than 70 kg (154 lbs), and cannot exceed 1.22 m (4 feet).

Small items not contained 

Collect small items (e.g. hardware, nails, nuts, bolts, etc.) in a bucket or container. 

Non-metal items

Items must be at least 70% metal. If an item does not qualify for metal collection, set out for bulky item collection during garbage week. 

Items not permitted

NO large springs, electronics, small appliances, pots/pans, or propane tanks. 

Location

Solid waste must be placed within 3 metres of the travelled portion of the public road, without interfering with pedestrian or vehicular traffic and snow removal operations. 

During the winter months, be sure to locate your bin where snow banks won't obstruct the view for collection workers. 

Winter Collections 1Winter Collections